Ana: Customer Service Director

MARCUS: 

MAYA:

ANA:

What do you mean by that? Redundancies?

MAYA:

ANA:

I can´t agree with you there. We need a strong work forcé.

MARCUS:

DAVID:

MARCUS:

DAVID:

MARCUS:

ANA:

Well, it´s true we´re seeing a decrease in custom in our region. There´s also been an increase in customer canceling new contracts within 14 days.

DAVID:

ANA:

I consider what I was saying, I suggest we review our customer account procedures from first contact to after sales care. And perhaps, it would be a good idea to start with that and see if the sales figures improve.

MARCUS:

MAYA:

ANA:

That would be a big Project. It would need a Project team which means taking staff from other departments.

MAYA:

MARCUS:

MAYA:

ANA:

Which department pays for it, though?

MARCUS:

ANA:

Yes, I suppose so.

MARCUS:

DAVID:

MARCUS:

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